HSBC: The S stands for Sucks
My bank recently returned three cheques I had paid in, which were funeral and other fees from one of our local undertakers, an excellent, friendly and caring family firm. These cheques had been bounced by the undertaker's bank branch, marked 'Account Closed'. The undertaker had indeed closed that account, but with instructions that the bank should first honour all cheques already drawn, which the bank agreed to do. They failed to honour their instructions and promise, to the great embarrassment of a fine local business.
The bank? HSBC. The branch? Their Witney branch.
My advice: if you are thinking of opening a bank account, or changing yours: don't even think about HSBC. And if you are unfortunate enough to use them: well, what about changing?
The sad thing is that this is probably typical. The banks and financial institutions don't really give a damn about individual customers (unless they can add your little debt to the trillion pounds or so of personal debt that feeds their outrageous profits) or business customers that are anything smaller than Megacorp Inc.